Refund Policy

Digital goods Everything sold in our store is a digital benefit applied to your account in game. Delivery is done by a staff member rather than automatically, usually within a few hours. Once delivered, purchases are generally non-refundable.

By buying, you agree to delivery starting straight away, which means the 14-day right to cancel under the Consumer Contracts Regulations no longer applies once the perks are on your account. Until they are applied, you can cancel and we will refund in full.

Subscriptions Some perks are sold as a subscription, billed every month (or whatever period is shown next to the price) until you cancel.

• Cancel any time from your account page, using Manage or cancel. It takes effect at the end of the period you have already paid for.
• You keep your perks until that date. After it, a staff member removes them.
• We do not refund part of a period you have already started. If you cancel on day ten of a month, you keep your perks for the rest of that month instead.
• If a renewal payment fails, Stripe retries it for a few days before the subscription ends. Your perks stay in place while it retries.

When we will refund - The item was never delivered and we cannot deliver it - You were charged more than once for the same purchase - The item was materially different from its description

Open a support ticket with your order reference — it is on the page Stripe returned you to, and on your account page — and we will look into it.

Chargebacks Raising a chargeback rather than contacting us results in a permanent ban from the server and from the store. Please just open a ticket — we would far rather sort it out, and we will refund anything that genuinely went wrong.

Bans and purchases Purchases are not refunded if you are banned for breaking the rules. Buying something does not buy leniency, and it never has.